Tourist Information Counselor

Commonwealth of Pennsylvania · Delaware County, PA · 4 days ago

OTHRPart-time

About the Role

Share your passion for Pennsylvania as a Tourist Information Counselor with the Department of Transportation. This role allows you to welcome travelers, answer questions, and provide important resources that shape their plans. You will support tourism efforts and help maintain smooth operations at the Welcome Center. Become part of a dynamic environment where every interaction makes a difference.

Responsibilities

Customer Service: Assist travelers with directions, lodging information, and details about Pennsylvania attractions.
Tourism Support: Participate in outreach activities such as travel shows, special programs, and partnerships with tourism agencies.
Center Operations: Open and close the Welcome Center, maintain displays, stock materials, and keep the facility orderly.
Information Management: Prepare daily reports, update literature inventories, and maintain accurate visitor information.
Problem Solving: Respond to unexpected issues, contact appropriate personnel, and take action to resolve routine concerns.
Safety Awareness: Follow safety procedures, report hazards, and stay alert to protect yourself, coworkers, and visitors.

Work Schedule and Additional Information

Part-time temporary "on call" employment. Shifts vary and working hours are based on operational need. On-call shifts can range from 7:00 AM to 7:00 PM, 7 days per week (temporarily 9:00 AM to 5:30 PM). Telework is not an option for this position.

Qualifications

Required Experience and Training: One year of experience in work involving public contact; or an equivalent combination of experience and training.
Additional Requirements:
- Willingness and ability to work in and commute to the Delaware County PennDOT Welcome Center (I-95 North, 1/2 mile north of PA/DE border, Linwood).
- Ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week, with current hours from 9:00 AM to 5:30 PM.
- Ability to report to work within 1 hour of being called in.
- Front-facing public contact experience.
- Experience working with computers, answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.
- Ability to perform essential job functions.
Preferred Qualifications (not required):
- Five or more years of full-time experience in work involving front-facing public.
- High school diploma or equivalent.

Application Instructions

Resumes, cover letters, and similar documents will not be reviewed. Information to support eligibility must be provided on the application. If claiming education, attach unofficial college transcripts. Submit your application by the posting closing date. Late submissions will not be accepted. All application materials and interview responses must reflect the applicant’s own experience and qualifications. Use of AI to misrepresent information is not permitted.

Veterans are encouraged to apply. For more information, visit www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711. Accommodations for disabilities can be discussed during the interview process.