Tour Receptionist-Sales Support

About the role

The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
• Prepare and distribute all departmental reporting upon management's approval
• Executes the gifting process for the designated sales and marketing areas

Qualifications

• Excellent computer and telephone skills
• Proficient in use of Internet, MS Word, PowerPoint and Excel
• Strong commitment and execution of customer service skills
• Able to priorities, organize and delegate assignment with ease
• Strong work ethic
• Excellent verbal and written communication skills are essential for success
• Possess well-developed judgment, interpersonal and communication skills
• Attention to details and analytical as well as creative approach to tasks
• Participates in proactive team efforts to achieve departmental and company goals
• Carries out any reasonable request by management