Receptionist Sales

About the role

This position performs a variety of clerical functions including answering phones, greeting visitors to the office, setting appointments, and performing other general office tasks to support management, office staff, and sales associates.

Responsibilities

• Operate multiple-call telephone console and route calls to the appropriate person(s) or location; ensure callers are not on “hold” for long periods of time.
• Greet visitors; notify person(s) being visited. Be at or close to the receptionist area when guests are expected, or go to the reception area immediately upon notification that guests have arrived.
• Maintain the appearance of the reception area and other assigned areas.
• Operate office equipment and check fax machines routinely. Sort and distribute mail; sign for delivery packages and certified mail and notify recipients in a timely manner. Prepare outgoing mail.
• Perform light computer work; maintain correspondence, appointments, and data files. May enter MLS listings, compile information packets and rosters, prepare routine reports, and coordinate meeting room schedules.
• Act as backup to other staff and assist and support sales associates and management as needed.
• Order supplies, maintain inventories, and manage printed materials. May prepare monthly relief receptionist schedule and train relief receptionists.
• May open and close the business office.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.
• Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Requirements

• High school diploma or equivalent work experience and knowledge.
• Three to six months prior receptionist and office experience.

Skills

• Knowledge of real estate, title, and/or mortgage business helpful.
• Ability to handle a multiple-line telephone console with courtesy and professionalism.
• Ability to sit for long periods of time answering a busy telephone console.
• Strong computer and keying skills; proficient in Word and Excel. Typing speed of 45-60 w.p.m.
• Ability to work independently and to prioritize and handle multiple tasks and projects concurrently.
• Excellent customer service and interpersonal skills.
• Effective oral and written communication skills.

Pay

$20 - $22 hourly; actual wage is based upon education and experience.

Benefits

• Medical
• Health Savings Account
• Dental
• Vision
• Life Insurance
• Paid Vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account
• Employee Assistance Program (EAP)