Topgolf | Bartender

About the role

The Bartender plays a crucial role in the bar experience at Topgolf, ensuring every guest receives a personalized and enjoyable service. This position requires a deep understanding of spirits and mixology, along with excellent customer service skills.

Responsibilities

• Craft the Experience
• Receive drink orders from guests and waitstaff and execute them accurately, quickly, and to Topgolf’s service standards
• Prepare and serve liquor, mixed drinks, wine, beer, and nonalcoholic beverages with consistency and craft
• Ensure fruit garnishes and bar prep are completed before the bar opens so service is seamless from the first pour
• Upsell premium spirits, cocktails, and experiences to enhance the guest’s visit and venue revenue
• Own the Bar
• Maintain a clean, organized, and attractively presented bar
• Glass, bottles, and supplies are always in their place
• Verify the legal drinking age of every guest by checking a valid photo ID before serving alcohol
• Collect payment from guests accurately, handle cash with care, and observe all rules of responsible alcohol service
• Exercise sound judgment and refuse service to any patron who is intoxicated or disruptive
• Keep the Venue Running at Its Best
• Maintain bar inventory and submit orders or requisition forms for liquor, beer, and bar supplies before stock runs low
• Stock bar snacks and keep the bar surface clean and guest-ready throughout the shift
• Communicate with kitchen and service teams to ensure food and drink delivery is seamless
• Flag any safety concerns, guest issues, or equipment problems to management immediately
• Drive Results
• Takes ownership of the bar and brings your best every shift because guests deserve nothing less
• Holds yourself to high standards for drink quality, bar cleanliness, and guest engagement every shift
• Manages the bar with urgency and ownership nothing gets missed, nothing gets stale
• Notices when a guest experience is slipping and steps in proactively to make it right
• Takes pride in a bar that runs well, looks clean, and puts out great drinks consistently

Qualifications

• Completion of mixology, barkeeping, or other related training required
• 1+ years of bartending or hospitality experience preferred
• Extensive knowledge of drink preparation, spirits, and responsible alcohol service
• Ability to obtain required alcohol service licenses and certifications for your location
• Ability to learn and operate cash register or point-of-sale software
• High school diploma or equivalent
• Must be of legal drinking age or older as required by state or local law

Physical Requirements

• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving throughout the bar and venue floor
• Ability to lift, carry, and move items up to 50 pounds independently, including kegs, cases of product, and bar supplies
• Ability to perform repetitive hand and wrist motions including shaking, pouring, and handling bar equipment throughout the shift
• Ability to complete drink orders quickly and accurately under pressure in a fast-paced, high-volume bar environment
• Ability to work in varying temperature environments on a frequent basis, including areas near refrigeration equipment and outdoor or partially outdoor spaces
• Ability to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noise
• Ability to work in a fast-paced, high-volume environment while maintaining focus, service standards, and guest engagement under pressure

Why You’ll Love It Here

You’ll be at the center of the guest experience in one of the most high-energy entertainment venues around. You’ll earn tips on top of your hourly pay by delivering bar service guests genuinely appreciate. You’ll grow your craft in a fast, fun environment with a team that has your back. You’ll work in a place where great food, great drinks, and a great time go hand in hand.

Core Competencies for Success

• Being Resilient
• Remains calm and professional during peak service, high-volume events, and unexpected challenges
• Recovers quickly when things go sideways and helps the team do the same
• Manages the pace and pressure of a full bar without letting it affect guest experience or team morale
• Bridges the gap between the last order of the night and the first, bringing the same positive energy and craft to both
• Communicating Effectively
• Listens to guests and waitstaff attentively and confirms orders so nothing gets missed
• Communicates clearly with kitchen and support staff to keep food and drink delivery timely and accurate
• Flags guest feedback, bar issues, or supply concerns to management promptly and directly
• Customer Focus
• Holds themselves accountable for the quality and consistency of every drink and interaction at their bar
• Anticipates what guests will need before they ask refills, check-ins, and more
• Understands that hospitality is the product and takes pride in delivering it at the highest level every shift
• Always looking for small ways to make a guest’s visit more memorable and acts on them
• Driving Results
• Takes ownership of the bar and brings your best every shift because guests deserve nothing less
• Holds yourself to high standards for drink quality, bar cleanliness, and guest engagement every shift
• Manages the bar with urgency and ownership nothing gets missed, nothing gets stale
• Notices when a guest experience is slipping and steps in proactively to make it right
• Takes pride in a bar that runs well, looks clean, and puts out great drinks consistently

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.