Topgolf | Guest Services Associate

About the role

The Guest Services Associate is the first point of contact for every guest at Topgolf. You’ll use the game and bay assignment systems to get guests checked in quickly, offer memberships and retail items, assist with golf clubs and equipment, and make sure every guest understands the game and feels genuinely excited to play.

Responsibilities

• Welcome every guest, greeting them warmly and making them feel welcome and excited from the moment they arrive.
• Check guests in quickly using the game and bay assignment systems so they can begin enjoying their visit without delay.
• Aid guests with golf clubs, equipment, and anything they need to get set up and ready to play.
• Explain the game, safety rules, and venue layout clearly and enthusiastically so every guest knows how to make the most of their visit.
• Drive the Guest Experience by suggesting the membership level that will maximize each guest’s experience and support venue revenue, offering retail items, handling cash and transactions carefully, accurately, and efficiently, engaging with guests throughout their arrival experience, and ensuring they feel cared for at every step.
• Show urgency and genuine care so guests can begin enjoying their visit as quickly as possible.
• Support teammates and communicate across departments to ensure a smooth and seamless guest arrival.
• Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring.

Requirements

• Experience in a guest-facing, retail, or hospitality environment preferred.
• Ability to obtain required licenses and certifications for your location.
• High school diploma or equivalent.
• Must be 16 years of age or older as required by state or local law.

Qualifications

• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving between the guest services desk and other areas of the venue; this role requires sustained physical stamina to support continuous guest check-in and engagement throughout each shift.
• Ability to lift, carry, and move items up to 50 pounds independently, including golf clubs, equipment bags, retail items, and supplies across multiple areas of the venue.
• Ability to navigate stairs, ramps, and multi-level areas of the venue when assisting guests with equipment, escorting guests to bays, or supporting venue operations.
• Ability to work in varying temperature and weather environments on a frequent basis, including outdoor or semi-outdoor entry and bay areas as well as air-conditioned indoor spaces.
• Ability to perform repetitive hand and wrist motions including operating point-of-sale systems, handling cash and transactions, and assisting guests with equipment throughout the shift.
• Ability to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noise.
• Ability to work in a fast-paced, high-volume guest-facing environment while maintaining focus, accuracy, and a warm, welcoming demeanor under pressure.

Skills

• Resilience: Staying warm, sharp, and guest-focused even during the busiest check-in rushes and the longest lines.
• Communication: Listening to guests carefully and responding with accurate, helpful, and enthusiastic information every time.
• Customer Focus: Holding yourself accountable for the quality and warmth of every guest interaction at the front of house, anticipating what arriving guests will need, and taking pride in delivering a great first impression.

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

Pay

Renton's pay rate for this position is $21.57/hour.

Schedule

This role requires flexibility to work evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.