Toll Technology Consultant - Operations/CCaaS Specialist

About the role

This position involves contributing to the delivery of toll services including toll technology policy planning, implementation, analysis, and operational support. It also includes providing consultation during various phases of toll revenue collection system and operations life cycle.

Responsibilities

• Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.
• Leads or supports technical delivery of tasks and projects, including development of technical deliverables and presentations.
• Supports marketing activities generally as a supporting role for preparation of pursuit materials.
• Has direct client communication on a regular basis in task management or advisory role based on areas of expertise recognized internally.
• Provides quality control for areas of demonstrated expertise.
• Collaborates with cross-functional leads, project managers, stakeholders, and subject matter experts.
• Led or supported toll technology projects and support other senior consultants at multiple points in life cycle of toll technology consulting.
• Might lead or support toll system implementation including support for oversight of design, testing, installation, and operations.
• Acts as technical lead on medium to large tasks, with some small to medium project technical lead roles.
• Acts as technical lead on medium to large tasks with majority of time in small to medium project technical lead roles.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Engineering, IT, Accounting/Finance, Planning, Business or related field and 9 years relevant experience, or
• In lieu of education, 13 years relevant experience.

Preferred

• 8 years technology and operations related consulting experience.