Tolling Industry Management Consultant

About the role

Accenture Strategy & Consulting is seeking a Tolling Industry Consultant to support the design and implementation of business changes that drive transformation in tolling agencies and transportation authorities. This role focuses on people, process, and technology within back-office operations, customer service, and roadside systems. You will work as part of a collaborative team, developing foundational tolling domain knowledge while delivering meaningful outcomes under the guidance of senior practitioners. Ability to travel 75–100%.

Responsibilities

• Contribute to client engagements across back-office operations, customer service, and roadside systems in the tolling industry.
• Support large-scale operational or technology engagements, helping to design and implement process and change interventions.
• Develop and apply foundational knowledge of tolling systems, including back-office platforms (billing, account management, customer service), roadside systems (transponders, gantries, toll collection equipment), and customer service operations.
• Work effectively within a team structure, contributing to workstreams and meeting project deadlines.
• Bring innovative ideas and a continuous improvement mindset to client projects.
• Support client-facing presentations or stakeholder workshops.

Requirements

• A minimum of 3 years of public service, transportation, or tolling industry experience.
• A minimum of 2 years of experience supporting large-scale operational or technology engagements.
• Foundational knowledge of the tolling industry, including back-office systems, roadside systems, and customer service operations.

Preferred Qualifications

• Bachelor’s degree.
• Consulting or advisory experience in a transportation or tolling context.
• Demonstrated ability to work effectively within a team structure and meet project deadlines.
• Awareness of the competitive landscape in the tolling industry, including key vendors, technology providers, and peer agencies.
• Curiosity about emerging innovations in tolling, such as all-electronic tolling (AET), cashless tolling, interoperability standards, and connected vehicle technologies.
• Hands-on exposure to tolling back-office platforms or roadside technology deployments.

Pay

Compensation varies by location and is influenced by factors such as role, skill set, and level of experience. The following ranges reflect the annual salary for this role:

• California: $70,350 to $205,800
• Cleveland: $59,100 to $164,600
• Colorado: $63,800 to $177,800
• District of Columbia: $68,000 to $189,300
• Illinois: $59,100 to $177,800
• Maine: $54,400 to $151,400
• Maryland: $63,800 to $177,800
• Massachusetts: $63,800 to $189,300
• Minnesota: $63,800 to $177,800
• New York: $66,300 to $205,800
• New Jersey: $68,000 to $205,800
• Virginia: $59,100 to $189,300
• Washington: $80,200 to $189,300

Benefits

• Medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan.
• Bonus opportunities.
• Paid holidays and paid time off.

For more details, visit U.S. Employee Benefits | Accenture.