Tolling Operations Specialist

About the role

The Tolling Operations Specialist supports tolling program oversight, working closely with customers, external toll agencies, and internal teams to identify and resolve issues related to toll operations. This role requires an interest in data analysis and process improvement, with a focus on identifying and solving operational challenges.

Essential Responsibilities

• Create and maintain scalable workflows to improve process automation
• Assist Managers and Directors with day-to-day operational activities
• Develop and maintain standard operating procedures (SOPs) for routine processes
• Maintain and process repetitive and routine tolling-related work with a high level of accuracy and quality
• Monitor daily operational activities and identify anomalies requiring investigation or resolution
• Perform thorough analysis of large volumes of data and document findings in a clear, actionable format for management and customers
• Track, maintain, and update company and team performance metrics and statistics
• Analyze operational trends and provide insights to support business decisions and process improvements
• Serve as a subject matter expert (SME) on tolling systems and processes
• Troubleshoot operational issues and coordinate timely resolution by partnering with internal teams and external stakeholders
• Support the identification, investigation, and resolution of system and process-related errors

Requirements

• Bachelor's degree preferred; equivalent professional experience will be considered in lieu of a degree
• Strong problem-solving and investigative skills with exceptional attention to detail
• Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUPs, and Filters
• Basic proficiency in SQL, data architecture, Microsoft Fabric, OneLake, and Dataflows
• Ability to manage multiple initiatives and priorities simultaneously
• Strong analytical, organizational, and time management skills
• Excellent verbal and written communication skills
• Ability to communicate effectively and professionally with executives, managers, subject matter experts, customers, and external partners
• Ability to work independently with minimal supervision

Desired Characteristics

• Demonstrates a proactive, solution-oriented approach to problem-solving
• Highly detail-oriented with a commitment to quality and accuracy
• Comfortable working in a fast-paced environment with shifting priorities
• Strong sense of ownership and accountability for outcomes
• Able to learn new systems, processes, and technologies quickly
• Collaborative team player who builds productive relationships across departments and external partners