TM Wire Transfer Specialist II

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits . Job Purpose & Scope Performs duties associated with wire transfer processing and ensures all wire transactions are processed in a timely and accurate manner. Processes more complicated transactions and may assist with the wire dispute investigations. Essential Job Functions ProcessesincomingwiretransfersreceivedthroughtheBank’swiresystem(s)withahigh degree of accuracy and within established deadlines. Processes outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currencysubmittedthroughthe Bank’swiresystem(s)withahighdegreeofaccuracyandwithin established deadlines and limits for commercial customers. EnsuresproperdisclosuresarepreparedforallInternationalConsumerRemittance Wires. Worksdirectlywith the Wire Intake Center ,businessunitsandcommercialcustomerstoresolveexception items and provides assistance with payments as needed. Performsallsecurityproceduresassociatedwith payments. Processesforeigncurrencyordersfor branches. Assigns outgoing wires received through the Bank’s wire ticketing systems used by the Wire Intake Center and business units. SupportsallcustomerFinancialReportingSystem(FRS)requestsfordailyaccount information. Assistswithpullingdepartmentemailrequests,scanningdocumentsintotheimagingsystem, and directing requests to the appropriate function. Performsopeningandclosingproceduresrelatedtowiretransfersandassistswithdaily settlement. Mayperformdailyprocessingfor SocietyofWorldwideInterbankFinancial Telecommunications (SWIFT) payments. MonitorsbalanceintheBank’sFedMasterAccounttoensuresufficient balance. May assist manager with updating wire procedures in Policy Tech. May assist with wire investigations processed within the Bank’s Dispute System. Provides excellent customer service to internal and external customers as well as support to internal staff. Maintainsgoodpunctualityandattendanceto work. FollowsBankpolicies,procedures,and guidelines. Performsotherdutiesas required. Knowledge, Skills & Abilities Knowledge of computers and programs for work related software applications. Abilitytomanagemultipletasksatonetime and perform effectively in an environment involving high -riskfunctionsanddaily deadlines, high transaction volumes and large transaction amounts. Ability to demonstrate flexibility in a continually changing environment. Ability to work without close supervision. Abilityto organize work and maintain attention to detail . Abilityto demonstrate effective organization, critical thinking, analytical and problem-solving skills. Abilityto develop and maintain positive and effective working relationships with a team environment. Abilitytodemonstrateeffective customer service skills. Abilityto communicateeffectively both verbally and in writing with internal and external clients. Ability to complete accurate, thorough and timely work. Ability to work extended hours or adjusted schedule when needed. Ability to maintain confidentiality. Abilitytomeetthesecurityqualifications(i.e.,criminalbackgroundcheckandcreditreview, including finger printing) required by SWIFT standards. Ability to demonstrate effective time management skills. Ability and willingness to learn software necessary to perform job responsibilities. Skilled in using computer andMicrosoftOffice, including Outlook, Word, Excel, and PowerPoint . Basic Qualifications Highschooldiplomaorequivalenteducation required. Two (2) or more years of work experience in job-related role (treasury, ach, wires, bank operations), required. Two (2) or more years of work experience with computers, including Microsoft Word and Excel, required. This position requires access to SWIFT. Successful completion of a post-offer credit review and enhanced criminal background screening including fingerprinting is required. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #HP EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.