TM Wire Transfer Specialist I

Job Purpose & Scope

Performs duties associated with wire transfer processing and ensures all wire transactions are processed in a timely and accurate manner.

Essential Job Functions

• Processes incoming wire transfers received through the Bank’s wiresystem(s) with a high degree of accuracy and within established deadlines.
• Processes outgoing domestic and international wire transfers in US Dollars and/or foreign currencies submitted through the Bank’s wiresystem(s) with a high degree of accuracy and within established deadlines and limits for commercial customers.
• Ensures proper disclosures are prepared for all International Consumer Remittance Wires.
• Works directly with the Wire Intake Center, business units, and commercial customer stores to resolve exception items and provides assistance with payments as needed.
• Performs all security procedures associated with payments.
• May process foreign currency orders for branches.
• Sets up outgoing wires received through the Bank’s wire ticketing system used by the Wire Intake Center and business units.
• Supports all customer Financial Reporting System (FRS) requests for daily account information.
• Assists with pulling department email requests, scanning documents into the imaging system, and directing requests to the appropriate function.
• May perform opening and closing procedures related to wire transfers and assist with daily settlement.
• May perform daily processing for Society of Worldwide Interbank Financial Telecommunications (SWIFT) payments.
• Provides excellent customer service to internal and external customers.
• Maintains good punctuality and attendance to work.
• Follows Bank policies, procedures, and guidelines.
• Performs other duties as required.

Knowledge, Skills & Abilities

• Knowledge of computers and programs for work-related software applications.
• Ability to manage multiple tasks at once and perform effectively in an environment involving high-risk functions and daily deadlines, high transaction volumes, and large transaction amounts.
• Ability to demonstrate flexibility in a continually changing environment.
• Ability to work without close supervision.
• Ability to organize work and maintain attention to detail.
• Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills.
• Ability to develop and maintain positive and effective working relationships with a team environment.
• Ability to demonstrate effective customer service skills.
• Ability to communicate effectively both verbally and in writing with internal and external clients.
• Ability to complete accurate, thorough, and timely work.
• Ability to work extended hours or adjusted schedule when needed.
• Ability to maintain confidentiality.
• Ability to meet the security qualifications (i.e., criminal background check and credit review, including fingerprinting) required by SWIFT standards.
• Ability to demonstrate effective time management skills.
• Ability and willingness to learn software necessary to perform job responsibilities.
• Skilled in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Basic Qualifications

• A high school diploma or equivalent education required.
• One (1) or more years of work experience in a job-related role (treasury, ACH, wires, bank operations) required.
• One (1) or more years of work experience with computers, including Microsoft Word and Excel, required.

Job Expectations

Operates customary equipment and technology used in a business environment, with or without accommodation.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.