Wire Transfer Specialist

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

Responsibilities

The Wire Transfer Representative supports the Wire Department by handling inbound phone calls and processing wire transfer requests for both internal partners and customers. This role operates in a fast-paced call center environment and requires individuals to remain available for phone calls throughout the workday while accurately entering transaction data and initiating wire transfers. Successful candidates will be comfortable working in a phone-based environment and managing multiple tasks while maintaining a high level of accuracy and customer service. Strong attention to detail, problem-solving abilities, and communication skills are essential for success in this role.

Requirements

• High school diploma or equivalent
• Three to five years of clerical and/or wire transfer experience

Skills

• Thorough knowledge of wire transfer and key entry
• Well-developed clerical and customer service skills
• Strong telephone and interpersonal skills
• Thorough knowledge of banking operations
• Ability to collect and organize information
• Ability to identify and resolve/escalate problems
• Ability to direct workflow and priorities

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

Pay Range: $21.25 - $28.32