Title Specialist I

Octane® · Irving, TX · 2 wk ago

OTHRFull-time

About the company

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing ongoing customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600.

About the role

The Title Specialist I will be responsible for performing administrative duties related to title management, including follow-up and research to complete the perfected title status, correct title issues, handle customer correspondence, and support the title management teams and processes.

Responsibilities

Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory, and information protection requirements.
Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
Review and remediate issues and exceptions.
Communicate effectively and regularly via written and verbal communication for follow-up in title management processes.
Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner.
Administer title processes and lien perfection follow-up as needed.
Field inbound and outbound communication and answer title-related questions.
Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow-through to resolution.
Maintain superior relationships with dealership partners, suppliers, and customers.
Escalate issues promptly with management and the internal sales team as applicable.
Maintain a thorough knowledge of titling laws and regulations for each state.
Work with title suppliers, DMV offices, and research state titling requirements as needed.
Record and maintain tracking of dealer performance in regard to title maintenance.
Perform monthly meetings with the RSM to discuss outstanding titles.
Administer other title management processes and assist the team as assigned.
Manage inbound and outbound calls from dealers and customers as needed.
Create 2 or more job aids for team processes.

Requirements

High school diploma or equivalent.
Minimum two years of experience in vehicle title management.
Minimum two years of experience preferably in auto finance or installment loan, specifically with a focus on title management.
Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
Experience with customer correspondence.
Exceptional accuracy and attention to detail.
Ability to solve difficult problems with effective solutions.
Proficient verbal and written communication skills.
Able to work well under pressure and consistently complete daily or regular tasks.
High degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
Working knowledge of MS Word and Excel.
Must be detail-oriented and have a strong ability to multitask.
Excellent customer service skills; experience working directly with dealerships is a plus.
Customer service attitude with strong problem-solving skills.
Honest with a strong work ethic; unscheduled absences are rare, always punctual.
Experience with Dealertrack and/or F&I Express is a plus.

Benefits