Title Specialist

About the role

The Title Specialist will maintain a high performing auto secured loan portfolio rating for the OneMain Financial branch network and centralized accounts through administrative and customer service-oriented tasks.

Responsibilities

• Identify, sort, and process mail related to lienholder status on customer’s auto property.
• Answer phone and email inquiries from the branch network regarding the lien placement process and using the third-party vendor system.
• Identify and decisively escalate anomalies or complex issues to ensure a seamless transition within the process.
• Partner with the branch network to enhance their lien perfection rates on auto secured loans.
• Act as a liaison between multiple internal and external customers and/or vendors, including written and verbal communication with Centralized Sales, Underwriting, and Branch personnel.
• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.

Requirements

• A High School Diploma or GED
• At least one (1) year of experience in customer service
• Prior experience in auto titling and/or lending is preferred but not required
• Ability to review loan and title documents in a timely manner
• Strong communication skills (oral, written, and interpersonal)

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-time employees with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)