Title Specialist

About the role

The Title Specialist will be responsible for the daily processing of vehicle titles, answering questions, providing support, and facilitating the Copart experience.

Responsibilities

• Thoroughly understand and apply state and local title processing regulations and Copart policies.
• Answer questions and offer solutions to meet customers' needs regarding vehicle titles.
• Maintain file documentation, update customers on file status, and ensure accurate records of vehicle titling within company guidelines.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Identify/analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
• Multi-task and work independently with little supervision.
• Work under pressure and meet time-sensitive deadlines.
• Perform other duties as assigned.

Requirements

• High School Diploma
• Two years customer service experience
• One year vehicle title processing experience
• Computer proficiency (MS Office Word / Suite)
• Typing speed 45 words per minute
• Basic 10 Key proficiency
• Excellent customer service skills and attitude
• Excellent communication skills - verbal and written
• Ability to work under pressure and meet time sensitive deadlines
• Ability to multi-task
• Ability to work independently with little supervision
• Ability to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states is preferred
• Strong organizational skills
• Numeric and alphabetic filing skills are mandatory
• Ability to work overtime schedule as needed
• Notary license preferred
• Bilingual a plus

Qualifications

• HS diploma
• Two years customer service experience
• One year vehicle title processing experience
• Computer proficiency (MS Office Word / Suite)
• Typing speed 45 words per minute
• Basic 10 Key proficiency
• Excellent customer service skills and attitude
• Excellent communication skills - verbal and written
• Ability to work under pressure and meet time sensitive deadlines
• Ability to multi-task
• Ability to work independently with little supervision
• Ability to view a computer screen for a significant portion of the work day
• Strong attention to detail
• Title knowledge of local and surrounding states is preferred
• Strong organizational skills
• Numeric and alphabetic filing skills are mandatory
• Ability to work overtime schedule as needed
• Notary license preferred
• Bilingual a plus

Skills

• Customer Service
• Communication
• Time Management
• Attention to Detail
• Vehicle Title Processing
• Computer Proficiency

Benefits

• Medical/Dental/Vision
• 401k with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many other employee benefits

Pay

$21.05 - $23.71/hour

Schedule

Flexible schedule to accommodate business needs