Title Specialist

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base across over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

About the team

As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will ensure the business runs smoothly in your respective verticals and support the overall business to achieve our core objectives. Your work will directly impact how we run our business and how customers interact with us.

Responsibilities

• Review and process documentation for insurance and remarketing customers
• Process incoming salvage titles from multiple states and set for sale
• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws
• Provide excellent customer service and support by offering solutions and timely responses to external/internal partners
• Provide a variety of customer support services through mail, email, telephone, and direct personal contact
• Review and enter title work for all customers
• Complete applications to transfer title ownership
• Enter information from titles received from the state into the IAA operating system
• Stay current with title/salvage laws in multiple states
• Respond to customer questions, complaints, and requests
• Resolve problems encountered in the effort to transfer title ownership
• Perform word processing assignments, filing, and related clerical duties
• Follow well-established procedures under close direction of supervisor
• Assist with other office functions as needed
• Immediately report all violations of company policy to a supervisor or manager
• Protect and preserve confidential, personal customer information received and adhere to state and company records retention policies
• Develop employees as part of a progression plan
• Maintain a culture of responsibility, accountability, integrity, and execution across span of control
• Other duties as assigned per management

Requirements

• 1-2 years State/National title processing experience
• 2-3 years previous knowledge in title and salvage title requirements
• Experience maintaining customer databases
• Proficient in MS Office Suite: Outlook, Word, Excel, PowerPoint

Typical field office environment.

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• 401k plan with 100% company match for the first 4% contributed
• 15 days of PTO each year