Title Specialist

About the role

The Title Specialist at Copart, Inc. is responsible for the daily processing of vehicle titles. This role involves answering questions, providing support, and facilitating the Copart experience by offering solutions to meet customers' needs. The Title Specialist also maintains file documentation, updates customers on file status, and ensures accurate records of vehicle titling within company guidelines.

Responsibilities

• Identify and analyze vehicle title/ownership documents within company guidelines.
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Perform other duties as assigned.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency (MS Office Word / Suite).
• Typing speed of 45 words per minute.
• Basic 10-key proficiency.
• Excellent customer service skills and attitude.
• Excellent communication skills - verbal and written.
• Able to work under pressure and meet time-sensitive deadlines.
• Able to multi-task.
• Able to work independently with little supervision.
• Able to view a computer screen for a significant portion of the work day.
• Strong attention to detail.
• Title knowledge of local and surrounding states is preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Able to work overtime schedule as needed.

Qualifications

• Notary license preferred.
• Bilingual a plus.

Skills

• Strong attention to detail.
• Strong organizational skills.
• Numeric and alphabetic filing skills.
• Ability to work independently with little supervision.
• Ability to work under pressure and meet time-sensitive deadlines.
• Ability to view a computer screen for a significant portion of the work day.
• Strong communication skills - verbal and written.
• Customer service skills and attitude.
• Notary license preferred.
• Bilingual a plus.

Benefits

• Medical/Dental/Vision
• 401(k) with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP) - no cost to you
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts along with many other employee benefits.

Pay

Commensurate with experience.

Schedule

Varies based on business needs.