Title Specialist

About the role

The Title Specialist at Copart, Inc. is responsible for the daily processing of vehicle titles. This role requires a thorough understanding of state and local title processing regulations and Copart policies to answer questions, provide support, and facilitate the Copart experience.

Responsibilities

• Answer questions and provide support to customers regarding vehicle titles.
• Maintain file documentation and update customers on file status.
• Update accurate records of vehicle titling within company guidelines.
• Communicate with customers via email or verbally to handle title issues.
• Build relationships and develop a professional rapport with DMV and sellers.
• Maintain title bin filing as necessary.
• Identify/analyze vehicle title/ownership documents within company guidelines.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.

Requirements

• High school diploma.
• Two years of customer service experience.
• One year of vehicle title processing experience.
• Computer proficiency (MS Office Word / Suite).
• Typing speed of 45 words per minute.
• Basic 10 Key proficiency.
• Excellent customer service skills and attitude.
• Excellent communication skills - verbal and written.
• Able to work under pressure and meet time-sensitive deadlines.
• Able to multi-task.
• Able to work independently with little supervision.
• Able to view a computer screen for a significant portion of the work day.
• Strong attention to detail.
• Title knowledge of local and surrounding states preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills mandatory.
• Able to work overtime schedule as needed.
• Notary license preferred.
• Bilingual a plus.

Qualifications

• HS diploma.
• Two years customer service experience.
• One year vehicle title processing experience.
• Computer proficiency (MS Office Word / Suite).
• Typing speed 45 words per minute.
• Basic 10 Key proficiency.
• Excellent customer service skills and attitude.
• Excellent communication skills - verbal and written.
• Able to work under pressure and meet time sensitive deadlines.
• Able to multi-task.
• Able to work independently with little supervision.
• Able to view a computer screen for a significant portion of the work day.
• Strong attention to detail.
• Title knowledge of local and surrounding states preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills mandatory.
• Able to work overtime schedule as needed.
• Notary license preferred.
• Bilingual a plus.

Skills

• Customer Service
• Communication
• Time Management
• Attention to Detail
• Organizational Skills
• Computer Proficiency

Benefits

• Medical/Dental/Vision
• 401(k) with a company match
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts
• Many Other Employee Benefits

Pay

$22.00 per hour

Schedule

Flexible schedule to accommodate the needs of the position and the business.