Title Specialist
About the role
The Title Specialist role involves accurately processing automotive titles for lending partners, reviewing and auditing loan and title documents, providing customer service, and navigating state-specific title laws.
Responsibilities
- Accurately process automotive titles for lending partners.
- Review and audit loan and title documents using a Queue system.
- Provide excellent customer service through outbound and inbound calls, emails, and texts.
- Learn and navigate state-specific title laws and requirements for lien perfection.
- Document detailed information in the system and create records as directed.
- Identify and escalate potential fraud or suspicious activities.
- Process 15-20 titles per day, focusing on repossession and refinancing.
- Complete applications and send them to the DMV/BMV without errors.
Essential Skills
- Proficient in MS Office products (Outlook, Word, Excel, PowerPoint).
- Minimum of a high school diploma or equivalent.
- 2+ years experience in automobile loan and/or titles processing.
- Direct experience processing titles.
- Experience in a fast-paced environment with attention to detail.
- Strong verbal and written communication skills.
- Effective listening skills.
- Quick learner with ability to implement required policies and procedures.
Additional Skills & Qualifications
- Experience with title documentation and research.
- Experience in the automotive industry, auto loans.
- Data entry and administrative customer service skills.
Work Environment
This role requires onsite presence 100% of the time due to the confidential nature of documents. The office features open cubicles, dual monitors, and ample space for personal items. There are numerous conference rooms, a large training area, and two kitchenettes. Work hours are flexible, starting between 7:30 and 8:30 am, with Fridays ending at 4 pm.
Our Client Offers
- Medical, dental & vision coverage.
- Critical Illness, Accident, and Hospital coverage.
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for the employee and dependents).
- Short and long-term disability coverage.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation or Sick Leave).
- Fun yet professional culture with emphasis on work-life balance and team-building activities.
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Pay And Benefits
The pay range for this position is $20.00 - $23.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About the Company
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
Equal Opportunity Employer
We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.