Tire and Auto Repair Store Manager

About the Role

Zolman Tire, Inc., a locally owned and operated company since 1978, services the automotive repair, truck repair, and tire needs of customers throughout the Michiana area. We are seeking a qualified Retail Store Manager for our South Bend, IN location who values safety and teamwork. This role involves overseeing daily operations, managing staff, ensuring excellent customer service, driving sales, and maintaining inventory.

Responsibilities

• Ensure customer needs are met, complaints are resolved, and service is quick and efficient to create exceptional customer experiences.
• Hire, train, supervise, and coordinate activities of all store personnel, including service writers and technicians.
• Maintain store staff performance through coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Develop strategies to improve customer service, drive store sales, and increase profitability.
• Support ongoing sales promotions and motivate staff to achieve sales goals.
• Oversee day-to-day operations, including opening and closing procedures, cash handling, and maintaining store cleanliness.
• Operate point of sale system to create work orders and invoice customers efficiently.
• Maintain current knowledge of product lines, service and sales techniques, and mandated awareness programs.
• Ensure project/department milestones and goals are met while adhering to approved budgets.
• Handle financial transactions, including counting money, balancing drawers, and making deposits.
• Supervise and coordinate activities of technicians and service writers; assist in selling goods and services to customers.
• Perform any service department function when necessary.
• Inventory and requisition materials and supplies.
• Adhere to legal guidelines, policies, and procedures, including OSHA requirements and price changes.
• Inspect and monitor work areas, examine tools and equipment, and provide safety training to prevent unsafe conditions.
• Maintain professional and technical knowledge through workshops, publications, networking, and professional societies.
• Other responsibilities as assigned.

Requirements

• High School Diploma or equivalent.
• Typically requires 5 years of experience in a leadership role in the automotive industry; 1-3 years of supervisory experience preferred.
• Strong leadership, organizational, communication, and interpersonal skills.
• Ability to use thinking and reasoning to solve problems.

Qualifications

• Accountability: Ability to accept responsibility and account for actions.
• Analytical Skills: Ability to use thinking and reasoning to solve problems.
• Communication, Oral: Ability to communicate effectively with others using spoken word.
• Communication, Written: Ability to communicate clearly and concisely in writing.
• Customer-Oriented: Ability to take care of customers’ needs while following company procedures.
• Friendly: Ability to exhibit a cheerful demeanor.
• Honesty/Integrity: Ability to be truthful and credible in the workplace.
• Motivation: Ability to inspire oneself and others to reach goals.
• Problem-Solving: Ability to find solutions or deal proactively with work-related problems.
• Resource Management: Ability to obtain and appropriately use equipment, facilities, materials, and personnel.
• Safety Awareness: Ability to identify and correct conditions affecting employee safety.
• Team Builder: Ability to convince a group of people to work toward a goal.
• Working under Pressure: Ability to complete assigned tasks under stressful situations.

Skills & Abilities

• High school graduate or GED.
• 3-5 years' experience in the automotive repair/tire industry preferred.
• 1-3 years' experience in a leadership role preferred.
• Valid driver’s license with a driving record meeting company insurance requirements.
• Ongoing training as required by company standards.
• Ability to learn and operate point of sale systems for work orders and invoicing.
• Ability to send and receive emails.

Benefits

• Weekly pay.
• Employee discounts.
• Medical, dental, and vision insurance.
• 401K with company match.
• Group life insurance.
• Company-paid short-term disability and life insurance.
• Paid holidays and paid time off.
• Free and confidential employee assistance program.
• Paid training and employee uniforms.
• TIA training opportunities.
• Company picnics and events.
• Branded attire.
• Opportunities for growth.

Physical Demands / Work Environment

• Lifting passenger and light truck tires or parts (40-80 lbs).
• Standing for extended periods.
• Reading tickets and performing listed work; writing confirmations and recommendations.
• Work environment is not climate-controlled; temperatures range from extremely hot to extremely cold depending on the season.
• Ability to wear Personal Protective Equipment (PPE) such as safety glasses, gloves, and footwear.

Vision, Mission & Core Values

Vision: The leading and most trusted provider of tires and services in all our geographic markets.

Mission: Creating raving fans.

• Core Values:
  • Commit to the pursuit of perfection.
  • Live with integrity, character, and passion.
  • Accept the urgency of accountability and the necessity of change.
  • Possess a servant’s attitude.