TikTok Shop - Sorting Equipment Implementation & Operations Manager, Sort Centers

Responsibilities

• Lead the installation, commissioning, and acceptance testing of sorting equipment (e.g., cross-belt, shoe, and swivel wheel sorters).
• Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met.
• Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention.
• Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems.
• Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.

Qualifications

• Minimum Qualifications:
  • Bachelor’s degree or above in Mechanical Automation, Mechatronics, Electrical Engineering, or related fields.
  • 3+ years of hands-on experience in installation, commissioning, and O&M of automated sorting equipment.
  • Proficient in sorting equipment principles; familiar with PLC logic, sensor applications, and mechanical transmission systems.
  • Understanding of sorting system (WCS/WMS) interaction logic; capable of troubleshooting complex hardware-software integration issues.
  • Systematic thinking with the ability to derive systemic solutions from individual issues; strong risk identification and pre-warning capabilities.
  • High sense of responsibility; respond promptly; excellent communication and multi-party coordination skills.
• Preferred Qualifications:
  • Holding middle/senior electrician certification or Mechanical Engineer title.
  • Experience in "0-to-1" implementation projects for large-scale logistics or e-commerce fulfillment centers is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Diversity & Inclusion

We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.