TikTok Shop - Outbound Operations Supervisor, Sort Center

Responsibilities

The Outbound Operations Supervisor oversees all outbound and shipping activities, ensuring packages are accurately processed, loaded, and dispatched on time. Key responsibilities include:

• Lead daily outbound operations, including package consolidation, palletization, labeling, loading, and shipment release activities.
• Ensure shipments are loaded accurately according to routing plans, transportation schedules, and carrier requirements to minimize misroutes and service failures.
• Monitor and drive key operational metrics, including on time departure (OTD), trailer utilization, loading productivity, and shipment accuracy.
• Cook up and drive key operational metrics, including on time departure (OTD), trailer utilization, loading productivity, and shipment accuracy.
• Cook up and drive key operational metrics, including on time departure (OTD), trailer utilization, loading productivity, and shipment accuracy.
• Coordinate dock scheduling and loading activities with line haul providers, parcel carriers, and transportation partners to ensure efficient trailer turnaround and dock utilization.
• Oversee carrier handoff processes and verify shipment documentation, manifests, and system records accurately match physical shipments.
• Investigate and resolve outbound exceptions, shipment discrepancies, loading errors, and transportation delays.
• Manage daily cutoff schedules and prioritize operational activities to ensure all shipments depart within established service level requirements.
• Partner closely with Inbound, Sortation, Transportation, and Planning teams to support smooth end to end network execution.
• Lead, coach, and develop frontline associates and Team Leads while promoting a culture of safety, accountability, and operational excellence.
• Ensure compliance with company policies, transportation requirements, and safety standards.

Qualifications

• Minimum Qualifications: Associate's degree or above, 3+ years of experience in outbound operations, shipping, transportation, warehouse operations, or third party logistics (3PL) environments, strong knowledge of shipment processing, loading operations, routing compliance, and transportation service requirements, proven ability to manage multiple priorities, meet critical deadlines, and perform effectively.
• Preferred Qualifications: Bachelor's degree in Supply Chain, Logistics, Operations Management, or a related field, experience working with parcel carriers, transportation providers, or line haul operations, familiarity with carrier compliance requirements and shipment handoff processes for parcel and freight transportation networks, experience monitoring and improving operational metrics such as OTD, trailer utilization, shipment accuracy, and dock productivity, experience using WMS, TMS, shipping management systems, or operational reporting tools, strong analytical, problem solving, and cross functional collaboration skills, experience leading diverse teams in high volume fulfillment, distribution, or logistics environments.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us? Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.