TikTok Shop - Sortation Operations Supervisor, Sort Center

Responsibilities

The Sortation Operations Supervisor leads daily operations within the facility's automated sortation area, including Matrix and Cross Belt Sorter systems, ensuring safe, accurate, and efficient package processing. This role requires a strong understanding of automated sortation workflows, exception management, sortation accuracy, and throughput optimization to drive operational performance and system reliability.

• Lead daily operations within the automated sortation area, including matrix and cross belt sorter systems, ensuring safe and efficient execution of all sorting activities.
• Monitor and drive key operational metrics, including throughput, sort accuracy, on time processing, and operational efficiency.
• Investigate operational exceptions such as unreadable barcodes, missing shipment data, damaged packages, and sorter misroutes, and drive timely resolution through root cause analysis.
• Partner closely with Maintenance, Engineering, and IT teams to troubleshoot equipment issues, conveyor disruptions, system failures, and sorter logic exceptions.
• Cook up real time operational responses to equipment downtime, chute blockages, and other operational disruptions to minimize service impact.
• Analyze sortation performance data and quality metrics to identify trends, improve operational reliability, and reduce missorts and package losses.
• Develop and implement process improvements to optimize sortation flow, equipment utilization, and overall productivity.
• Lead, coach, and develop frontline operators and Team Leads while promoting a strong culture of safety, accountability, and continuous improvement.

Qualifications

• Minimum Qualifications: Associate's degree or above. 3+ years of experience in sortation, fulfillment, parcel logistics, or warehouse operations. Experience managing frontline operations in a high volume, fast paced environment. Experience working with automated material handling equipment, conveyor systems, or sortation technologies. Strong problem solving and root cause analysis skills with the ability to make decisions in real time operational environments.
• Preferred Qualifications: Experience operating or managing Cross Belt Sorters, Tilt Tray Sorters, Matrix Sortation systems, or other automated sortation technologies. Experience in parcel, e-commerce, or last mile logistics networks. Familiarity with WMS, sortation control systems, and operational performance reporting tools. Experience partnering with Maintenance, Engineering, or IT teams to support automated operations. Strong analytical skills with experience using operational data to drive performance improvements. Experience leading diverse teams in multilingual and multicultural environments.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.