TikTok Shop - Dispatch Operations Control Supervisor, Sort Center

Responsibilities

• Cook up and optimize the flow of inventory, resources, and operational activities across inbound, warehouse, sortation, and outbound functions.
• Keep an eye on the whole facility’s capacity and throughput to keep the workflow running smoothly and avoid bottlenecks, congestion, or delays.
• Manage warehouse space, buffer capacity, and inventory movement to make the most of storage space and streamline operations.
• Collaborate with Operations, Transportation, Yard, and Planning teams to align priorities and ensure smooth operation across the facility.
• Handle operational responses during disruptions like transportation delays, volume surges, system outages, and other service impacting events.
• Shuffle resources and tweak operational plans to keep the business running efficiently and meet service level commitments.
• Analyze operational performance data, spot bottlenecks and process gaps, and drive continuous improvement initiatives.
• Create and share daily operational reports and performance insights to support decision-making and execution planning.
• Act as a go-to person for cross-functional operational issues and help resolve them quickly.

Qualifications

• Got an associate’s degree or higher.
• Have 3+ years of experience in logistics operations, warehouse operations, transportation, fulfillment, or supply chain environments, preferably within large-scale distribution centers, sortation hubs, or e-commerce fulfillment networks.
• Show strong analytical and problem-solving skills, able to interpret operational data and make effective decisions in a fast-paced environment.
• Prove your ability to manage multiple priorities simultaneously and perform effectively.
• Show strong communication and cross-functional coordination skills, able to align stakeholders and drive operational execution.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us?

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.