TikTok Shop - Operations Project Manager, Sorting Center

Responsibilities

• Develop and manage a detailed project timeline for the fulfillment center build-out.
• Closely track key milestones (e.g., site handover, equipment installation, system integration) to ensure timely delivery.
• Partner with automation/equipment teams, procurement & labor teams, and on-site operations to drive alignment, resolve resource conflicts, and ensure seamless execution.
• Proactively identify potential risks across construction and system integration (e.g., permitting delays, supply chain constraints), and drive mitigation plans and decision-making.
• Capture best practices and translate project experience into scalable SOPs/playbooks to support future warehouse launches.
• Lead end-to-end readiness and acceptance, ensuring all hardware and software systems meet operational requirements prior to launch.

Qualifications

• Minimum Qualifications: 5+ years of project management (PMO) experience in logistics/warehousing, automated fulfillment centers, or manufacturing environments
• Technical Expertise: Familiarity with warehouse construction processes, low-voltage systems, and automation equipment (e.g., cross-belt, tilt-tray systems)
• Strong ownership, resilience, and willingness to work on-site during critical project phases
• Excellent cross-functional and cross-cultural communication skills

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion

We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.