Tier 2 System Maintainer 24x7

Primary Responsibilities

Maintain consistent mission processor availability and reliability through the implementation of proactive Systems Maintenance methodologies and request fulfillment activities.

Demonstrate comprehensive technical competence in the expedient restoration of mission applications and associated functions to a fully operative state.

Adhere to prescribed incident and problem management or ticket escalation processes to quickly and proactively resolve system anomalies as appropriate.

Create, enhance, update or otherwise maintain concise, accurate, and complete Tier 2 maintenance and operations documentation.

Provide relevant input to the shift lead and other teammates regarding activities and incidents that negatively impact Tier 2 mission operations.

Provide training to teammates, Tier 1 and customers as required.

Other related supporting duties as required

Basic Qualifications

• A U.S. citizen with an active TS/SCI with a polygraph
• BS degree and 4-8 years of prior relevant experience or Masters with 2 years years of prior relevant experience
• Current DoD 8570 certification applicable to the position (typically Security+)
• Knowledge of Tier 2 system maintenance and troubleshooting on mission critical systems
• Experience with constructive, collaborative approach
• Excellent verbal and written communication skills
• Ability to work collaboratively and constructively with other leaders
• Willingness to perform shift work

Preferred Qualifications

• Mission-specific technical knowledge and operations experience (incl. DEC VMS and/or Alpha)
• Proven experience and proficiency with one or more of the following disciplines in an enterprise environment: Unix, Linux, and/or Windows based OS and application management
• Script development and implementation (e.g. Python, Bash, XML)
• Troubleshooting of complex and interconnected systems
• Usage and support of Enterprise Maintenance Management tool(s)
• Ability to develop technical solutions through deep analysis and understanding of impact to the end-product/solution
• Deep understanding and ability to apply principles, theories, and concepts of domain related mission operations and a broad understanding of dependent domains

About the Role

The successful candidate will be required to function as an integral member of a highly proficient and technically competent team of System Maintainers and will be responsible for ensuring the continuous operation of complex mission applications in a purpose-built enterprise environment.

Requirements

Qualified applicants must be able to work collaboratively to reliably resolve system anomalies.

Applicants must be available and willing to support operations using a rotating 24x7 shift schedule with predictable periods of non-work, extended personal time and increased pay.

This position is not for a help desk. The qualified candidate will be a Tier 2 maintainer in all respects and will work closely with the 8x5 personnel to enhance broad system knowledge.

Occasional out-of-band call-in support may be required.

Skills

None provided in the job posting.

Benefits

Not specified in the job posting.

Pay

$87,100.00 - $157,450.00

Schedule

Rotating 24x7 shift schedule with predictable periods of non-work, extended personal time and increased pay.