Systems Administrator Tier 2 - 2nd Shift

Basic Networking Essential Duties and Responsibilities

• Understand physical network infrastructure and perform cable troubleshooting.
• Identify and explain differences between various types of switches (managed, non-managed, layer 2/3, etc.).
• Demonstrate knowledge of DHCP and DNS, including their roles in network troubleshooting.
• Configure DHCP and DNS on Windows Server, Fortigate, Cisco, and Meraki.
• Navigate Fortinet OS, perform firmware upgrades, and troubleshoot SSL-VPN and client configurations.
• Navigate Meraki controller, troubleshoot SSL-VPN, and manage client configurations.
• Navigate Unifi controller for wireless setup and troubleshooting.
• Test and troubleshoot network faults.
• Create and review work instructions.

Cabling

• Identify various cabling types (Fiber, Cat5-Cat7).
• Recognize basic tools and hardware for cabling (plates, biscuits, fish poles, etc.).
• Terminate Copper Cabling (Jack and RJ45).

Server Administration

• Navigate Windows Server OS and demonstrate knowledge of server roles.
• Troubleshoot Windows Server domains.
• Understand server backups (Altaro), both local and remote.
• Manage file sharing, drive mapping, and server/client relationships.
• Configure and deploy UPS (PowerChute).
• Configure and deploy NAS (PowerChute).

Security

• Install and troubleshoot ESET, Cisco Umbrella, and Sentinel One.
• Review spam emails and perform PC virus cleanup.

Service Management

• Navigate Ninja One platform, install agents, and review managed devices.
• Provide Microsoft service support and engage their support structure.
• Cookordinate with first- and third-party software vendors as needed.
• Complete managed service sheets and reviews.
• Perform on-call duties as required.

Tier 2 Technician Server Responsibilities

• Install, configure, and troubleshoot Windows virtual server environments and Hyper-V Hosts.
• Manage Azure servers and services.
• Configure, maintain, and troubleshoot Windows domain environments.
• Utilize PowerShell and scripting for automation.
• Proficiently handle storage technologies (RAID configurations, SAN, NAS).
• Implement backup solutions and disaster recovery procedures.
• Add/Remove roles from Windows Server and manage enterprise software installations.
• Assist with complex server environments and projects.
• Intermediate Server Engineering capabilities.

Requirements

• Educational Requirement: Bachelor’s degree in a relevant field or equivalent experience.
• Certification Requirement: Must possess two or more of the following:
• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
• Microsoft Certified: Azure Fundamentals (AZ-900)
• CompTIA A+ / Network+
• Cisco Certified Support Technician (Cybersecurity and/or Networking)
• Fortinet NSE 1-3
• Plus two or more from the following:
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft Certified: Windows Server Administration Fundamentals
• CompTIA Server+
• CompTIA Security+
• Certified Ethical Hacker
• VMware Certified Professional (VCP)
• Red Hat Certified Engineer (RHCE)
• Cisco Certified Network Associate (CCNA)

Benefits

• BCBS Health, Dental and Vision Plans.
• Company sponsored Short Term Disability, Long Term Disability and a Life Insurance Plan.
• Simple IRA plan with a percentage of company matching.
• Paid PTO and Holidays.