System Administrator, Level 2 (Mid Shift)

What You Will Do:

At Independent Software, as a System Administrator Level 2, you will provide advanced technical support for enterprise network, desktop, server, and cloud environments supporting mission-critical operations. You will troubleshoot complex hardware and software issues, support users across worldwide locations, and help maintain secure, reliable, and high-performing IT systems.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for network, desktop, server, and systems hardware and software
• Diagnose, investigate, and resolve complex technical issues using structured troubleshooting methodologies
• Serve as a technical resource for less experienced team members
• Support users across worldwide locations using remote desktop and desktop mirroring technologies
• Identify, investigate, resolve, and follow up on cloud infrastructure support requests submitted through the Help Desk
• Install, configure, maintain, and troubleshoot Windows and enterprise computing environments
• Escalate and coordinate resolution of complex technical issues when appropriate
• Provide guidance and technical mentoring to junior system administrators and support personnel
• Document technical procedures, troubleshooting steps, and system configurations
• Support system maintenance activities, software installations, upgrades, and patching
• Collaborate with engineering and operations teams to improve system reliability, performance, and customer satisfaction

Required Skills and Qualifications:

• Experience providing enterprise desktop, server, and systems administration support
• Strong troubleshooting skills involving hardware, software, networking, and operating systems
• Experience supporting remote users through remote desktop technologies and desktop mirroring applications
• Experience supporting cloud infrastructure and resolving Help Desk incidents
• Strong understanding of Windows operating systems and enterprise IT environments
• Ability to investigate technical problems, determine root cause, and implement effective solutions
• Excellent customer service and communication skills
• Ability to prioritize multiple tasks in a fast-paced operational environment
• Experience mentoring or providing technical guidance to junior personnel
• Strong written and verbal communication skills

Education and Experience:

• High School Diploma or GED and twenty (15) years of relevant experience; OR
• Bachelor's degree from an accredited college or university and fifteen (10) years of relevant experience

Certifications:

• Must meet DoD 8570 IAT Level I certification requirements

Clearance Requirement:

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

• Support critical national security missions that matter
• Be part of a close-knit, employee-first culture where your voice is heard
• Expand your skills through ongoing training, mentorship, and career development
• Enjoy competitive compensation, generous benefits, and work-life balance

Application Information:

Ready to take the next step in your career? Join us and be part of something bigger.