Tier 2 System Engineer

About the role

The Night Shift Systems Administrator provides critical after-hours support for users across multiple geographic regions and time zones. Responsibilities include:

• Resolving technical incidents and service requests during non-business hours.
• Documenting troubleshooting activities and resolutions in the IT service management platform.
• Delivering exceptional customer support while maintaining operational continuity.
• Escalating unresolved issues to appropriate support teams for follow-up.
• Communicating effectively with both technical and non-technical users.

Responsibilities

Administer and support Windows-based IT infrastructure and services.

• Perform routine operations and maintenance activities, including system updates, security patching, hardware/software upgrades, and issue resolution.
• Maintain account configurations, service settings, and platform performance tuning.
• Conduct SCAP scans and assess systems against applicable STIGs.
• Remediate identified vulnerabilities and provide recommendations for unresolved findings.
• Install security patches, updates, and service packs to maintain cybersecurity compliance.
• Create and submit change requests following established processes.
• Maintain accurate operational documentation, procedures, and support records.
• Contribute to disaster recovery, business continuity, and failover planning.
• Provide written and verbal project updates to leadership and stakeholders.
• Document incidents, resolutions, and support activities within approved ticketing systems.

Requirements

• 3–5 years of overall IT experience.
• 2+ years of experience supporting and administering Windows-based IT systems.
• Experience with PowerShell scripting and automation.
• Knowledge of DoD Security Technical Implementation Guides (STIGs).
• Experience supporting virtualization platforms (Microsoft Hyper-V preferred).
• Familiarity with Microsoft administration tools such as: Windows Admin Center (WAC), Azure Arc, and Microsoft Azure management tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Security+ CE (Required)
• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Azure Administrator Associate

Qualifications

• Active Secret Security Clearance Required.
• Must be authorized to work in the United States.

Skills

• Technical proficiency with Windows-based systems and virtualization technologies.
• Experience with PowerShell scripting and automation.
• Knowledge of DoD Security Technical Implementation Guides (STIGs).
• Experience with Microsoft Hyper-V and other virtualization platforms.
• Strong troubleshooting and problem-solving skills.
• Effective communication skills.
• Ability to work independently and manage multiple tasks.

Benefits

Competitive salary and benefits package.

• Opportunity to support mission-critical government systems.
• Work with modern Microsoft technologies, including Azure and hybrid cloud solutions.
• Career growth and certification advancement opportunities.
• Collaborative team focused on operational excellence and cybersecurity.

Pay

Salary is competitive and commensurate with experience.

Schedule

Shift options available:

• Day Shift: 8:00 AM – 4:00 PM
• Evening Shift: 4:00 PM – 12:00 AM
• Night Shift: 12:00 AM – 8:00 AM

Contact Information

To apply for this position, please indicate your preferred shift(s) when applying. For more information about Everforth Apex’s benefits and culture, please refer to the “Everforth Apex Benefits Overview” section above.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.