Tier 2 Remote Operations Support (Overnights)

About the role

Tier 2 Remote Operations Support (Overnights) is responsible for providing technical support and assistance to clients and internal teams. This role requires strong problem-solving skills and the ability to work independently.

Responsibilities

• Provide technical support and assistance to clients and internal teams
• Handle escalated issues and troubleshoot problems
• Document and maintain knowledge base articles
• Collaborate with other departments to resolve complex issues

Requirements

• Highly proficient in troubleshooting and resolving technical issues
• Experience with remote support tools and platforms
• Strong communication and interpersonal skills
• Ability to work independently and manage time effectively

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in technical support or customer service
• Proficient in Microsoft Office Suite

Skills

• Technical troubleshooting
• Remote support
• Communication
• Problem-solving

Benefits

• Flexible schedule
• Competitive compensation package
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

The role is available for overnights, with flexible scheduling options.

Resources

For more information, visit the resources section.