Tier 2 Remote Operations Support (Evenings)

About the role

Tier 2 Remote Operations Support is responsible for providing high-level technical support to clients. This role requires strong problem-solving skills and the ability to work independently.

Responsibilities

• Provide Tier 2 technical support to clients via phone and email
• Document and track client issues and resolutions
• Collaborate with other teams to resolve complex issues
• Contribute to knowledge base articles and training materials

Requirements

• 2+ years of experience in IT support or related field
• Strong troubleshooting and problem-solving skills
• Proficient in Microsoft Office Suite
• Ability to work flexible hours, including evenings

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• CCNA certification preferred

Skills

• Excellent communication skills
• Self-motivated and able to work independently
• Attention to detail

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

• $40-$50 per hour

Schedule

• Evening shifts available

Resources

For more information about this position, visit our resources page.