Overnight Remote Support Associate

About the role

This is not a passive overnight position. As an Overnight Remote Support Associate, you'll use technology, communication, and critical thinking to identify safety concerns, respond to emergencies, and ensure individuals receive the support they need when it matters most. Your focus and judgment directly protect the people we serve.

Responsibilities

• Monitor Safety & Respond to Alerts: Observe live video and audio feeds, identify safety concerns, and respond quickly to incidents and emergencies.
• Provide Real-Time Support: Handle calls, chats, and communication with individuals while providing reassurance and responsive support.
• Follow Escalation Protocols: Coordinate with staff, emergency contacts, and first responders to ensure the appropriate response to each situation.
• Document & Communicate Clearly: Maintain accurate, time-stamped records and provide seamless shift handoffs.
• Support System Reliability: Perform equipment checks and escalate technical concerns to maintain uninterrupted monitoring.
• Participate in Quality & Training Initiatives: Engage in drills, debriefs, and ongoing quality improvement efforts to maintain high standards of care.

Qualifications

• Currently enrolled in college or possess an associate's degree or higher (or equivalent experience)
• Strong computer and technology skills
• Excellent communication and interpersonal abilities
• Reliable transportation and scheduling flexibility

Who Thrives Here

• Individuals who stay calm under pressure
• Strong multitaskers with excellent attention to detail
• Critical thinkers who can make sound decisions independently
• People who are dependable, organized, and highly focused
• Professionals who are compassionate and responsive

Why Ability Matters Is Different

• Supporting 100+ families through education, housing, day services, and intervention
• A team of 330+ highly trained professionals
• 191% organizational growth in the past 5 years
• Better Business Bureau Torch Award for Ethics
• Diversity in Business Award winner
• Smart 50 Award for innovation and leadership

Core Values

• Solutions Oriented: Approach every challenge with clarity, accountability, and a solutions-first mindset.
• Commitment to Inclusion: Champion inclusion by supporting individuals of all abilities and honoring diversity.
• Cause Over the Job: Lead with purpose, teamwork, and a shared commitment to our mission.
• We Value Individual Dignity: Approach every interaction with humility, gratitude, and respect.

Ready to Make a Difference?

If you’re looking for a purpose-driven career, we’d love to meet you.

Apply today ➡️