Client Support Associate - Remote

Summary

We invite you to join our team as a Client Support Associate. You'll play a crucial role in supporting WASH's mission to be a world-class service provider and drive the success of our new business ventures. Our team operates in a fast-paced environment, handling a high volume of diverse client inquiries and providing essential cross-functional support to our Sales and Operations teams.

Responsibilities

• Provide best-in-class customer experiences for WASH’s business-to-business clientele
• Interpret and resolve client requests within established Service Level Agreements (SLAs)
• Take ownership during client interactions and achieve first-contact resolution outcomes
• Prepare correspondences for internal and external clients
• Calculate and explain client disbursements
• Generate client revenue and portfolio reports
• Interpret and explain contract terms
• Diffuse difficult client interactions and handle escalations
• Liaise with key departments to address a variety of client inquiries
• Achieve and maintain quality assurance standards
• Participate in special projects as requested

Requirements

• Bachelor’s degree from an accredited college or university, or equivalent applicable experience
• Minimum of 2 years of customer service experience
• Strong organization, critical thinking, and problem-solving skills
• Excellent verbal and written communication skills
• Demonstrated proficiency in MS Office (Outlook, Word, Excel)
• Bilingual English-Spanish or English-French is a plus

Qualifications

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.

Benefits

We offer a competitive compensation package, including health insurance, retirement plans, and paid time off. We also provide opportunities for professional development and growth within our organization.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The schedule for this position is typically full-time, with flexible hours to accommodate the needs of the business and the client base.