Tier 1/2 IT Helpdesk Specialist / Hybrid / Waltham, MA

About the role

A private equity firm that works with healthcare services companies is hiring for a T1/2 Helpdesk Professional to join their team on a contract basis (with the potential to convert to full-time). This is a hybrid role with 4 days in office Monday-Thursday in Waltham, MA.

Responsibilities

• Provide support for the Microsoft Suite, M365 applications, Zoom, Mac IOS, and Claude experience is a plus.
• Support end users in a face-to-face environment with excellent customer service.
• 100% Tier 1 & 2 Support – Microsoft Suite, M365, Mac IOS, Zoom
• 100% Hands On

Requirements

• Experience with providing support for the Microsoft Suite, M365 applications, Zoom, Mac IOS, and Claude experience is a plus.
• Prior experience providing tier 1 & 2 support to end users in a face to face environment.

Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Pay

$30/hr - $35/hr

Schedule

Hybrid role with 4 days in office Monday-Thursday in Waltham, MA.

Qualifications

• Must be authorized to work on a full-time basis in the country for which they are applying.

Skills

• Microsoft Suite
• M365
• Zoom
• Mac IOS

Benefits

• Motion Recruitment Partners (MRP) is an Equal Opportunity Employer.
• All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.
• Employment is subject to the successful completion of a pre-employment screening.
• Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.
• Applicants need to make their needs known in advance.