Tier 1/2 IT Specialist

Key Responsibilities

• Provide support and troubleshooting of complicated issues on the Helpdesk.
• Provide high level customer services consistent with IT best practices.
• Aid in end user system deployments and upgrades.
• Aid in the preparation and implementation of policies, procedures, and standards.
• Develop documentation for new and existing workflows.
• Aid in testing new software, service packs, and patches.

Required Qualifications

• BS/BA degree in the field of computers is required.
• Minimum of 3-5 years working IT support is required.
• In-depth knowledge of Microsoft Windows based client operating systems.
• Expert knowledge in Microsoft Office 365.
• Working knowledge of the Open System Interconnection (OSI) model.
• Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications.
• Ability to maintain a clean and efficient working environment.

Preferred Qualifications

• Knowledge of Virtual Server Infrastructure Systems (Hyper-V and Citrix).
• SharePoint Administration experience preferred but not required.

What We Offer

• Comprehensive health benefits (medical, dental, vision, and prescription plans).
• Pre-tax flexible spending plans for medical, dependent care, and transportation.
• Short and long-term disability, and employer paid life insurance.
• Paid holidays, floating holidays, and paid time off (PTO).
• Employer-contributed 401(k) plan and additional financial planning support.
• Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships.