Tier 2/3 IT Support Specialist

About the role

Wolf Consulting, LLC is seeking an experienced IT Support Specialist (Tier 2/Tier 3) to join our rapidly growing managed service team. This is a hybrid position where the candidate will work two days per week in our office in Monroeville and three days per week remotely from a home office.

Responsibilities

• User and computer account maintenance
• Microsoft Windows Server infrastructure and storage
• Microsoft 365 and Office 365 implementation and support
• Microsoft Azure implementation and support
• Familiar with remote management and monitoring tools
• Familiar with scripting and automation
• Backups, disaster recovery, and business continuity
• Cyber Security
• Firewalls, Switches and Wireless Access Points

Requirements

• 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses
• Associates or Bachelor’s degree in Information Technology, or equivalent IT support experience, certifications, and/or training
• Relative industry certifications including Microsoft, CompTIA, etc.
• Familiarity with ConnectWise or similar ticketing system for time and record keeping
• Excellent customer service skills and initiative to go the extra mile for our clients and team members

Benefits

• Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend
• Limited on-call hours for technical employees
• Social events and volunteering opportunities inside and outside the office

Pay

Competitive salary and benefits package

Schedule

Hybrid position - two days per week in the office, three days per week remote

Qualifications

Preferred candidates will have:

• Experience with a variety of Microsoft networks for small and mid-size businesses
• Industry certifications including Microsoft, CompTIA, etc.
• Experience with ConnectWise or similar ticketing system for time and record keeping
• Excellent customer service skills and initiative to go the extra mile for our clients and team members