IT Helpdesk Specialist
MORSE Corp · Cambridge, MA · 3 mo ago
On-siteInformation Technology$60k/yrFull-time
Responsibilities
- Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.
- Onboard and support new employees, including account setup and hardware/software configuration.
- Troubleshoot and resolve issues with desktops, laptops, servers, and networks.
- Aid with cybersecurity tasks, such as developing architecture, mitigating risks, and maintaining security solutions.
- Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.
- Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.
- Review and investigate audit records for anomalies or signs of compromise.
- Support compliance oversight by helping document and track controls and mitigation steps.
Requirements
- Strong troubleshooting skills with MacOS, Windows, and Linux.
- Scripting experience in Bash/shell and Python.
- Understanding of cybersecurity principles, common IT architectures, and network protocols.
- Familiarity with system administration (account management, servers, virtualization, patching).
- Experience with vulnerability scanning tools and incident response processes.
- Strong written communication skills to create clear technical documentation.
- US Citizenship required and ability to obtain a US Security Clearance.
Pay
Salary range for this role is $60,000 USD - $100,000 USD, depending on role eligibility, total compensation may also include bonus, stock, 401(k) match, paid time off, medical, dental, vision and life insurance.
Schedule
The schedule for this role is flexible to accommodate the needs of the position and the team.
Benefits
Employees also receive 10 paid holidays per year. The team at MORSE takes pride in being the smart team that is easy to work with. We focus on steady, long-term success with an emphasis on exceptionalism and delivering mission-critical impact to our customers.
Contact
For more information, please visit www.morsecorp.com.