IT Helpdesk Technician- Hybrid

Responsibilities

• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors problems in the Helpdesk ticketing system to ensure a timely resolution.
• Answers user inquiries regarding computer software or hardware operation issues to resolve problems.
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Completes basic system administrator duties (add/remove users, set up e-mail, etc.).
• Fixes PC, scanner, or printer issues.
• Part of On-Call rotation and provides support for after-hours emergencies and issues.
• All other assigned duties.

Requirements

• 1 year certification from college or technical school or equivalent work experience.
• Minimum 2 years of work-related experience.
• Experience with Microsoft Azure and Intune.
• Able to travel to our O'Fallon, MO and St. Louis, MO clinics at least once a month.
• Able to work weekends or evenings for special projects.
• Experience and knowledge of Microsoft Office Suites.
• Experience with Anti-virus / End Point Protection, VPN clients, Citrix Clients, video conferencing software, remote support tools, and workstation imaging applications.

Pay

Total earnings for this position will range from $52,000 - $55,000 annually. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.

Schedule

This role is hybrid as you will have to drive to out O'Fallon and St. Louis, MO location at least once a month- Otherwise this role would be work from home.