IT Helpdesk Technician

Location: Within a 50‑mile radius of St. Louis, MO (on‑site at O’Fallon and/or St. Louis clinic 1 × per month). Working model: Hybrid, primarily remote. Employee type: 1.0 FTE – Full‑time.

About the role

Sagent Behavioral Health, one of the largest behavioral‑health organizations in the Midwest with 2,000+ team members across 80+ locations, is seeking an IT Helpdesk Technician. The technician serves as the first point of contact for end users, partners, and customers, providing technical support, troubleshooting, and coordination with the broader IT team while upholding the organization’s HOPE values.

Responsibilities

• Identify, research, and resolve technical problems.
• Document, track, and monitor issues in the Helpdesk ticketing system to ensure timely resolution.
• Answer user inquiries regarding software or hardware operation and resolve problems.
• Set up equipment for employee use, including installation of cables, operating systems, and appropriate software.
• Perform basic system‑administrator duties (add/remove users, set up e‑mail, etc.).
• Repair PC, scanner, or printer issues.
• Participate in an on‑call rotation and provide support for after‑hours emergencies and issues.
• Complete all other assigned duties.

Requirements

• 1 year certification from a college or technical school, or equivalent work experience.
• Minimum 2 years of work‑related experience.
• Experience with Microsoft Azure and Intune.
• Ability to travel to new clinics and existing locations as needed.
• Willingness to work weekends or evenings for special projects.
• Proficiency with Microsoft Office suites.
• Experience with anti‑virus/endpoint protection, VPN clients, Citrix clients, video‑conferencing software, remote‑support tools, and workstation imaging applications.

Benefits

• Healthcare, dental, and vision coverage
• 401(k) retirement plan
• Long‑term disability, short‑term disability, and life insurance
• Paid time off and paid holidays

Pay

This non‑exempt position offers hourly earnings ranging from $25.00 to $26.44, with actual compensation determined by factors such as licensure, experience, skill set, internal equity, schedule, and location. Employees are classified as W‑2.

Schedule

The role is hybrid, primarily remote with an expectation of on‑site presence at the O’Fallon and/or St. Louis clinic once per month. The technician participates in an on‑call rotation for after‑hours emergencies and may be required to work weekends or evenings for special projects.