IT Helpdesk Technician

Murgado Automotive Group | Corporate Office Miami, FL | Full-time | On-site Ready to be the go-to tech hero at a fast-growing national automotive group? At Murgado Automotive Group, we’re a dynamic, expanding company representing some of the world’s finest automotive brands. You’ll join our collaborative IT team at the corporate office in Miami, supporting users across the organization and helping keep systems running smoothly so teams can deliver exceptional experiences every day. This isn’t just another ticket-queue job. You’ll own the front line of support, solve real problems that keep the business moving, and have a clear path to grow your skills and career with a company that’s expanding coast-to-coast. What’s In It For You Competitive pay: based on experience and performanceFull benefits package (medical, dental, vision) + 401(k) with company matchEmployee discounts on vehicles and servicesReal opportunities to grow — we invest in training, certifications, and internal advancementSupportive, collaborative team culture where your ideas to improve systems and processes are welcomeVariety and impact: work with modern tools and occasionally jump into projects or after-hours rollouts that keep things exciting What You’ll Do You’ll be the first point of contact for technical support across phone, email, and our ticketing system. Day-to-day, you’ll: Deliver remote support using RMM tools (ConnectWise Automate and similar)Install, configure, and maintain desktops, laptops, software, and peripheralsManage user accounts, permissions, and accessTroubleshoot hardware, software, and printer issuesDocument everything clearly and escalate when neededSpot opportunities to improve IT processes and the user experienceOccasionally support after-hours projects, upgrades, or critical issues You’ll thrive if you love solving problems, communicating clearly, and keeping people productive. What We’re Looking For 2+ years of help desk / IT support experienceStrong troubleshooting skills and a customer-first mindsetDetail-oriented with solid organization and communication skills (English required; additional languages a plus)Valid driver’s license and reliable transportationBonus points for CompTIA A+, Network+, MCP, or similar certifications, or for pursuing/holding a degree in IT, Computer Science, or related field Ready to join a team that values your skills and helps you grow? Apply today by submitting your resume. We review applications carefully and will reach out to qualified candidates for next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.