IT Helpdesk Technician

About the role

This position is the frontline of IT support for our user base—responsible for resolving hardware, software, and connectivity issues while maintaining a high standard of service and professionalism. This is a permanent, full-time position suited for someone who thrives in a structured corporate environment, takes pride in reliable service delivery, and is looking to plant roots with a stable and growing organization.

Works in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is exposed to noise levels consistent with a shop environment. PPE is always required. Position may require occasional visits to construction sites.

Less than 5% travel (no overnight travel).

Responsibilities

• Serve as the primary point of contact for all end-user IT support requests via phone, email, ticketing system, and walk-up
• Triage, prioritize, and resolve helpdesk tickets within established SLA targets using ServiceNow
• Manage user account provisioning, modifications, and deprovisioning in Active Directory and Azure AD
• Perform workstation imaging, deployment, and configuration using Microsoft Intune / Autopilot
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Troubleshoot hardware issues across desktops, laptops, printers, mobile devices, and peripherals
• Manage onboarding and offboarding processes, ensuring timely and accurate access provisioning
• Maintain accurate asset inventory and documentation
• Collaborate with the Helpdesk Manager on escalations, process improvements, and IT projects
• Provide basic network troubleshooting support (VPN, Wi-Fi, LAN connectivity)

Requirements

• Minimum 3–5 years of corporate helpdesk or desktop support experience in an enterprise environment
• Hands-on experience with Active Directory and Azure AD / Entra ID user administration
• Proficiency with Microsoft 365 administration and end-user support
• Experience with ServiceNow or equivalent enterprise ticketing system
• Familiarity with Microsoft Intune, Autopilot, or SCCM for device deployment and management
• Strong hardware troubleshooting skills across Windows-based endpoints
• Demonstrated ability to manage ticket queues and meet SLA targets independently
• Excellent communication skills—written and verbal—with a professional, user-focused approach
• Stable work history with demonstrated multi-year tenure at previous employers

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification
• Experience with Microsoft Exchange or Exchange Online
• Familiarity with MDM platforms for mobile device support
• Experience supporting onboarding/offboarding workflows in a regulated or compliance-driven environment
• Associate's or Bachelor's degree in Information Technology or related field

Benefits

• Medical Insurance Plan ($0.00 Employee-Only)
• Dental Insurance Plan ($0.00 Employee-Only)
• Short-Term Disability Plan ($0.00 Employee-Only)
• Life Insurance Plan ($0.00 Employee-Only)
• Vision Insurance Plan
• 401(K) Retirement Plan with Generous Company Matching
• Health Savings Plan with Generous Company Matching
• Wellness Programs