Ticketing Sales/Group Manager

About the role

Oversee daily admissions operations at a landmark Charleston attraction, including ticket sales teams, box office, online channels, group bookings, and third-party partnerships.

Responsibilities

• Lead all ticketing and admissions activities, ensuring efficient guest experiences.
• Recruit, train, and develop ticket sales staff, setting service and sales standards.
• Drive revenue through monitoring sales performance, pricing, and promotional strategies.
• Manage ticketing systems, including product setup, event capacity, and troubleshooting.
• Ensure compliance with cash handling, transaction processing, and PCI-DSS standards.
• Handle sales reconciliation, deposits, and collaborate on revenue reporting.
• Expand group, tour, education, and affiliate sales, managing end-to-end bookings.
• Develop reseller, hotel, and promotional partner channels.
• Coordinate with marketing on campaigns and promotions to boost visitation.
• Maintain strong relationships with client staff and uphold safety, appearance, and service standards.

Requirements

• Minimum of 3 years' experience in ticketing, admissions, hospitality, or retail sales operations.
• At least 1 year of team supervision experience.