Account Manager, Ticket & Group Sales

Location: Stockton, CA
Reports to: Director, Sales & Services
FLSA Status: Full-Time, Non-Exempt

About the Role

The Stockton Kings are seeking a driven, relationship-focused Account Manager to generate ticket revenue and create memorable experiences for fans, businesses, organizations, and community groups.

This role is responsible for developing new business and selling a variety of Stockton Kings ticket products, with an emphasis on group tickets and experiences, season memberships, and other ticket packages. The Account Manager will build relationships with prospective customers, identify opportunities within the community, and develop customized experiences that drive attendance and long-term engagement with the Stockton Kings.

Responsibilities

Ticket & Group Sales

• Meet or exceed individual revenue, activity, and performance goals across Stockton Kings ticket products.
• Generate new business through outbound prospecting, referrals, networking, appointments, events, and community outreach.
• Sell group tickets and experiences, season memberships, premium products, and other ticket packages.
• Develop relationships with businesses, schools, youth sports organizations, nonprofits, community groups, and other prospective customers.
• Create customized group experiences and ticket packages based on customer needs and objectives.
• Conduct in-person and virtual sales presentations, arena appointments, and group leader meetings.
• Identify opportunities to grow business through repeat purchases, referrals, upgrades, and additional experiences.
• Maintain an active sales pipeline and consistently follow up with prospects and customers.

Customer Experience & Relationship Management

• Serve as a primary point of contact for assigned customers and group leaders from initial sale through event execution.
• Deliver proactive, personalized service that encourages repeat business and long-term relationships.
• Coordinate group experiences, special ticket programs, and event-day details to ensure successful execution.
• Respond to customer questions and requests in a timely and professional manner.

Game Day & Event Responsibilities

• Work Stockton Kings home games and select events, supporting sales and customer engagement initiatives.
• Connect with prospects and customers through appointments, sales tables, group experiences, and in-game events.
• Support the execution of group benefits, fan experiences, and special ticket programs.

Sales Operations & Collaboration

• Maintain accurate customer records, sales activity, opportunities, and account information in Salesforce and ticketing systems.
• Process ticket orders and payments accurately and ensure proper fulfillment.
• Partner with Marketing, Community Relations, Partnerships, and Game Entertainment to identify leads and develop compelling group experiences.
• Participate in ongoing sales training, coaching, and professional development.
• Share customer feedback and marketplace insights to help improve ticket products and sales strategies.

Qualifications

• Bachelor’s degree in Business, Sports Management, Marketing, Communications, or related field preferred.
• Previous ticket sales, group sales, business development, hospitality, or other revenue-generating experience preferred.
• Strong prospecting, sales, and relationship-building skills.
• Excellent written, verbal, interpersonal, and presentation skills.
• Highly motivated with strong personal accountability and a desire to achieve goals.
• Strong organizational skills with the ability to manage multiple customers, events, and priorities.
• Proficiency with Microsoft Office; Salesforce and ticketing platform experience preferred.
• Ability to work nights, weekends, holidays, home games, and select events as required.

Pay

Total Anticipated First-Year Earnings: $42,000–$65,000+, including base salary, commission, and bonus.
Base Salary: $42,000
Commission: Unlimited earning potential
Bonus: Eligible for a competitive team bonus pool

Benefits

• Comprehensive Medical, Dental, and Vision benefits for employees and dependents
• Paid Time Off + 11 Paid Holidays + Summer Fridays
• Employer 401(k) match
• Cell Phone Stipend
• Sacramento Kings home game tickets, team store discounts, and more