Ticketing Representative (Part- Time) - Penn State

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins. What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof. Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages.

About the role

Elevate is seeking a Part-Time Ticketing Representative to support one of the most iconic brands in college sports, Penn State Athletics. This is a unique opportunity to gain hands-on experience working in partnership with an athletic department known for its rich tradition, progressive mindset, and nationally recognized programs. This role will focus on assisting with both in-office and game-day ticketing operations across a variety of Penn State sports, including Football, Volleyball, Wrestling, Hockey, and Basketball. The majority of events occur during evenings and weekends, while in-office hours are typically Monday through Friday, 9:00 AM – 4:00 PM.

Responsibilities

• Deliver exceptional customer service at ticket windows and booths, assisting fans with ticket purchases, issues, and inquiries.
• Process ticket sales and exchanges accurately using designated ticketing systems.
• Support day-of-game ticketing operations and assist with setup and logistics.
• Collaborate with other departments to help execute game-day experiences and fan engagement initiatives.
• Strive to meet personal and team goals related to service and operational efficiency.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree preferred, but not required.
• Previous experience in sports, entertainment, or customer service environments is beneficial.

Skills

• Highly coachable with a growth-oriented mindset and adaptability to evolving priorities.
• Strong communication and interpersonal skills; an active listener who can engage with diverse audiences.
• Team player with a strong work ethic, positive attitude, and self-starter mentality.
• Able to maintain discretion and confidentiality when handling sensitive information.
• Proven ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced setting.
• Detail-oriented with analytical thinking and creative problem-solving skills.

Schedule

The majority of events occur during evenings and weekends, while in-office hours are typically Monday through Friday, 9:00 AM – 4:00 PM.

Working Conditions

• Travel is not required for this role.
• This position requires the ability to lift up to 50 pounds and move around event spaces during attendance at events.
• The incumbent primarily works in an office environment, however, is expected to attend events as required for the role.