Premium Area Supervisor | Part-Time | Penn State University Athletics

Responsibilities

• Oversee all premium hospitality operations within an assigned area, ensuring consistency across multiple events and activations.
• Supervise suite operations on designated floors, ensuring exceptional guest service and operational readiness.
• Lead and support front-line supervisors, attendants, and service staff during events.
• Ensure all premium areas meet company standards for service, cleanliness, presentation, and safety.
• Cook up staffing assignments and monitor labor needs to ensure appropriate coverage for all events.
• Conduct pre-event inspections to verify suites, clubs, and premium spaces are properly prepared for guests.
• Serve as the primary operational point of contact for issues, escalations, and guest concerns within the assigned area.
• Monitor food and beverage service execution to ensure quality, accuracy, and timely delivery.
• Collaborate with culinary, warehouse, operations, and guest services teams to ensure seamless event execution.
• Support training, coaching, and development of team members to maintain high performance standards.
• Ensure compliance with all health, safety, alcohol service, and company policies.
• Complete post-event evaluations, document operational issues, and provide recommendations for continuous improvement.
• Maintain a visible presence throughout events, proactively addressing operational challenges and supporting staff as needed.
• Coach, mentor, and develop frontline supervisors and hourly team members, providing ongoing performance feedback and training.
• Act as Manager on Duty, in your area, during assigned shifts and events, making real-time operational decisions to support business needs.
• Identify operational efficiencies and recommend process improvements to enhance productivity, guest satisfaction, and profitability.

Qualifications

• 2-3+ years of previous experience in hospitality, food and beverage, premium services, or event operations.
• Previous supervisory or management experience in a stadium, arena, hotel, restaurant, or similar high-volume environment.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple operations and priorities simultaneously in a fast-paced setting.
• Availability to work evenings, weekends, holidays, and event schedules as required.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.