Ticketing Agent

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Fully comprehend and be able to operate all relevant aspects of the reservation system.
• Follow all cash handling and credit policies.
• Maintain confidentiality of information.
• Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Show initiative, including anticipating guest or operational needs.
• Maintain a warm and friendly demeanor at all times.
• Be able to multitask.
• Maintain a clean work area.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maintain regular attendance in compliance with Victory Casino Cruises Handbook.
• Be available to work weekends as needed.
• Be flexible with working holidays.
• Field inbound guest service phone support.
• Be aware of all rates, packages and special promotions.
• Be aware of Blackout dates.
• Obtain all necessary information when taking reservations.
• Perform other duties as requested by management.

Education and Experience

• Computer Experience Required.
• Customer Services experience required.
• Money Handling Experience Required.
• Experience in Casino Industry preferred.

Physical Requirements

• Speaking, hearing, reading, and writing clearly.
• Ability to stand during entire shift.
• No visible Tattoos (includes hands, arms, face, neck).
• Light Work, exerting up to 15 pounds of force occasionally.

Benefits

Scheduling will vary according to business needs.

Victory Casino Cruises has a No Visible Tattoo Policy. For this position you must be cleared of all arm, hand, face & neck tattoos.