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Ticket Services Intern - Astros Golf Foundation

Houston Astros · Houston, TX · 1 mo ago
On-siteSalesPart-time

About the role

Department: Astros Golf Foundation
Reports to: Manager, Ticketing and Sponsorships
Classification: Part‑time/Non‑exempt/Seasonal
Period: January 4 2027 – May 5 2027

The Astros Golf Foundation, host of Houston’s PGA TOUR event the Texas Children’s Houston Open, is seeking a Ticket Services Intern to support ticketing and credentialing programs. The intern will work with Ticketmaster and Manifest platforms to ensure a seamless tournament experience for guests, partners, and participants, and will also support other marquee events produced by the foundation. The role reports directly to the Tournament Coordinator and collaborates with Operations, Volunteers, Sponsorship, Revenue, and Retail departments.

Responsibilities

  • Assist with fulfillment of sponsor ticket packages using Ticketmaster software and account manager platform.
  • Process ticket and credentialing requests from vendors, sponsors, and PGA Tour players.
  • Help manage production of credentials for the event.
  • Provide support and instruction to clients requiring assistance with electronic tickets.
  • Support admissions and hospitality committees with ticketing equipment, troubleshooting, and training.
  • Manage one of the four entry gates during tournament week.
  • Assist Ticketmaster representatives with on‑course setup prior to the tournament and address needs during tournament week.
  • Assist player services committee with player and caddie check‑in on Monday and Tuesday of tournament week.
  • Assist the team with post‑tournament needs.
  • Perform other duties as assigned.

Qualifications

  • At least junior‑level college/university student or graduate student enrolled in a related field (Sports Management, PGA Management, Hospitality, Business Management) between January & May.
  • Reside in or be willing to relocate to the Houston, Texas area for the internship period at personal expense.
  • Valid driver’s license and reliable transportation for commuting to Memorial Park Golf Course office and off‑site locations.
  • Desire to gain experience in a professional sports and entertainment environment.
  • Strong interpersonal skills, proactive, solution‑driven, team‑oriented work ethic.
  • Ability to prioritize tasks and handle numerous assignments simultaneously.
  • Comfortable making phone calls and meeting with clients/vendors.
  • Proficient with Microsoft Office suite (Excel, Outlook, Word, PowerPoint) and internet software.
  • Ability to maintain discretion concerning confidential information.
  • Knowledge of golf and golf events is a plus.
  • Experience with Archtics is preferred but not required.

Work Environment

This role operates in both an office and golf course setting. Noise levels are usually moderate but can be loud on the golf course. The position may require physical work and exposure to elements (wind, rain, heat, cold). Standard office equipment such as computers, phones, and photocopiers are routinely used.

Physical Demands

  • Regularly required to stand, sit, walk, reach, stoop, kneel, crouch, or crawl.
  • Regularly required to talk and hear.
  • Close and focused vision required.
  • Ability to lift, carry, and move items weighing up to 50 lb.
  • Ability to walk long distances and/or stand for long periods of time.

Position Type and Expected Hours of Work

This is a paid internship. Typical hours are Monday through Friday, 8:30 a.m. – 5:00 p.m. Interns must be onsite during the week of the Texas Children’s Houston Open and for all other events produced by the Astros Golf Foundation throughout the internship period. No travel is required.

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