Ticket Operations Intern

About the Role

As a Ticket Operations Intern, you will assist the ticket operations team with daily responsibilities in a fast-paced environment. The ideal candidate is detail-oriented, adaptable, and fully committed to supporting a digital ticketing experience.

Responsibilities

• Assist with ticket operations event setup, including event creation, ticket pricing, event access, and accuracy checks.
• Support mobile ticketing on smartphone and tablet devices.
• Manage the inbound ticket help phone line and ticket help inbox as needed.
• Process ticketing service requests in a timely manner.
• Inform the Ticket Operations Manager of any issues regarding ticketed events and suggest possible solutions.
• Perform other duties as assigned.

Requirements

• Strong attention to detail and excellent communication skills.
• Willingness to learn and apply skills needed in a ticket operations role.
• Ability to work well with diverse personalities and teammates.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Work Environment

This role primarily uses standard office equipment such as computers, phones, and printers. The noise level is usually moderate but can be loud within the stadium environment. Most time is spent indoors in a climate-controlled office at Daikin Park, though some exposure to partially sheltered outdoor environments subject to climate fluctuations may occur.

Physical Demands

The role requires the ability to lift, carry, move, or arrange equipment up to 30 lbs. You may need to stand for long periods and must possess the visual acuity to read and comprehend text on computer monitors, smartphones, screens, and documents. Regular communication (talking or hearing) is also required.

Schedule

This is a part-time, seasonal position with varying hours. Flexibility is required, including availability for extended hours, evenings, weekends, and holidays.