Intern – Ticket Operations

About the role

The Ticket Operations Intern will provide support for the Ticket Operations department by assisting with various administrative and operational duties. This position offers the opportunity to experience the daily functions of an MLB ticket operations department and support the ticket office management team in providing exceptional customer service and maximizing ticket sales and revenue opportunities. The internship typically lasts 16-20 weeks from the time of hire with a potential for extension.

Responsibilities

• Work closely with the Ticket Operations staff in selling individual game tickets utilizing the ProVenue ticketing system to process all ticket transactions.
• Assist in the processing, printing, and distribution of individual tickets.
• Assist in the fulfillment of all Ticket Office mailing projects including Kids Crew, Group and All-Inclusive Tickets, Brewers Buddies Tickets, and Holiday Gift.
• Service and interact with customers regularly to help resolve ticketing questions and concerns through phone, email, online chat, and at ticket windows.
• Help with office clerical duties, such as data entry, updating informational spreadsheets, filing, and general office work.
• Assist with editing and posting on the daily check-in board during the regular season.
• Aid in the preparation of the box office including outfitting supplies, signage placement, and other setup duties.
• Assist Ticket Operations Coordinators with Theme & Community Nights redemption and customer service.

Requirements

• 1 or more years of experience in customer service.
• Exceptional communication, time management, and organizational skills.
• Prior cash handling experience is preferred.

Schedule

Candidates are expected to work a minimum of 2 days and can be scheduled for up to a maximum of 30 hours per week, especially during the season. Must be flexible with working days, nights, and weekends for game days and events.

Benefits

• Online educational platform for personal and professional development.
• Paid time off for volunteering.
• Inclusive training and development opportunities aligned with Club values.
• Promotional giveaways and other discounts.