Ticket Operations Intern

JOB SUMMARY: The Ticket Operations department is dedicated to providing world-class service and delivering unique experiences and benefits to Utah Jazz, Utah Mammoth, and Delta Center event patrons. The Ticket Operations Intern will assist in furthering the mission of the department and learn aspects of sports and event management, hospitality, relationship management, and service strategies. Work will primarily take place at Delta Center during office hours, Jazz games, Utah Mammoth games, and other events as assigned. Expected hours range from 6 hours prior to event start until the box office closes, with some non-event office hours, not exceeding 29 hours per week.

Responsibilities

• Assist the department with game night customer service needs.
• Assist with internal ticketing requests, inventory management, and sales.
• Build premium and rental deals through the CRM and ticketing system.
• Responsible for deployment and management of ticket scanning devices.
• Be knowledgeable and familiar with the arena, including all premium and non-premium ticketed areas.
• Present yourself in a confident and professional manner in both appearance and personality.
• Exhibit a positive and friendly attitude that is contagious to those around you.
• Assist the Ticket Operations team in other areas as needed.
• Protect the reputation of the company.
• Exemplify the SEG mission and values: transparent, all in, community obsessed, one team, and scrappy.
• Accept other duties, as assigned.

Competencies

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Requirements

• At least 18 years of age.
• Strong interpersonal skills with excellent oral and written communication.
• Proficient in Google Workspace, including Google Docs and Google Sheets.
• Strong attention to detail and enthusiastic about working in a sports-related field.
• Self-starter who is also comfortable learning and collaborating in a dynamic team environment.
• Primary work location will be the Utah Jazz team offices at the Zions Bank Basketball Campus and Delta Center.

Physical Demands

• Must be able to communicate and express themselves both written and verbally.
• Must be able to observe, inspect, estimate, and assess.
• Must be able to sit, stand, bend, walk, and climb stairs for long periods of time.
• Must be able to lift up to 30 pounds.