Ticket Seller | Part-Time | Moody Center

About the role

This Ticket Seller position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events. Providing will-call service as needed. This role is supported by and works closely with the entire ticketing team. The position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
• Assist guests with ticketing issues
• Answer phone with prompt and courteous attitude as needed
• Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
• Facilitate night of show Will Call
• Sells tickets in Ticketmaster Host and TM1 computer programs
• Process opening and closing sales reports
• Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
• Remain current with new software/product releases
• Perform all other duties as assigned by ticketing management team
• Frequent bending, lifting, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Qualifications

• High School Diploma/GED
• Previous ticketing, point of sale, or customer service experience is preferred
• Must have basic computer skills and a working knowledge of Windows-based PC programs
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
• Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
• Ability to work well both within a team environment and independently with good decision-making capability
• Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
• Strong communication skills
• Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
• A high degree of personal integrity

About The Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community.

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.

Pay

This role pays an hourly rate of $15.00

Benefits

• 401(k) Savings Plan and 401(k) matching